You will need a team of willing and committed people in a variety of roles with the understanding and skills to support others through the ups and downs of the culture change process. Ideally you would also have consumers (people living with dementia and or their support people) to be part of any culture change team or as a reference group to bounce ideas around.
Having a leader, preferably the CEO, or at least a senior manager to drive the changes is also crucial for success. They need to be more than a name on the bottom of a poster, they need to be seen to be actively involved by all people.
Change Champions/Agents/Mentors or Change Coaches also have a vital role to play in supporting culture change and would ideally have capacity and ability to influence others. They need skills such as
Resilience – managing culture change is HARD WORK!
Great people skills – culture change is about supporting people to move from one paradigm to another
Flexibility – things don’t always go according to plan and you need to be able to “roll with the punches”
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