Culture Change Pathway - Getting your staff on board
Communicating with staff is an on-going activity and one of the most important elements of any culture change process.
The first step is in supporting your staff to understand what the change is, the benefits of changing the way in which we support people with dementia and the consequences of not enhancing the culture. This to raise awareness and hopefully start getting people on board.
The most important question for individuals will be ‘what is in it for me?’ Therefore it is vital that messages about changes affecting someone’s day to day role should come from someone they know well – usually their supervisor.
It is also important that staff hear consistent and strong messages from the leadership team whose responsibility it is to communicate why the organisation is embarking on a culture change program. Despite our often virtual world, the best way of communicating is still face to face as staff need to be given an opportunity to have their concerns heard. Two way communication including active listening is an important element of any person centred culture.
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